Pa5X Controller – Support

Running into an issue or have a question about PA5X Controller? We'd love to help. Fill out the form below with as much detail as possible—include your macOS version, PA5X model, and steps to reproduce the problem if applicable. We typically respond within 24–48 hours.

Support Info

Contact

• Email: support@zlaayo.com

FAQ

• MIDI not connecting? Make sure your PA5X is set to USB-MIDI mode and the correct cable is connected. For Bluetooth MIDI, ensure your Mac's Bluetooth is on and the PA5X is in pairing mode.
• Songs not syncing? Verify that "Sync selection from PA5X" is enabled in Settings and your MIDI channel matches the PA5X output channel (default: Ch 16).
• Assignable switches not working? Use the "Learn" buttons in Remote Control Setup to teach the app your switch assignments.